California Coast Plumbers, Inc.
Effective Date: December 4, 2025
Introduction
California Coast Plumbers, Inc. (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website californiacoastplumbers.com (the “Site”), communicate with us, or use our services.
Your use of the Site is subject to this Privacy Policy. Where required by law, we will request your explicit consent before collecting personal information using cookies, pixels, analytics tools, or other tracking technologies. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.
Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide to us when you:
• Fill out a contact form or request a quote
• Call or email us
• Schedule or receive plumbing services
• Submit a job application or resume
• Subscribe to our email communications
• Provide consent to receive text messages
This information may include your name, phone number, email address, mailing address, property address, service history, payment information, and any other information you choose to provide.
We do not record keystrokes, track form-field content, or capture the contents of communications unless and until you intentionally submit them to us.
Information Collected Automatically
When you visit our Site, we may automatically collect certain information about your device and usage, including:
• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website or source
• Date and time of your visit
This information helps us understand how visitors use our Site and improve our performance and usability.
Cookies and Tracking Technologies
Consent Requirement
We use cookies and similar technologies to improve your browsing experience. Tracking technologies that share data with third parties or are used for advertising or analytics purposes are not activated until you provide consent through our cookie banner or settings.
You may modify or withdraw your consent at any time through your browser settings or our cookie-preferences tool.
Analytics
We use Google Analytics to understand how visitors interact with our Site. Google Analytics collects information such as how often users visit the Site and what pages they visit. You may opt out by installing the Google Analytics Opt-out Browser Add-on.
These analytics tools are configured to avoid collecting sensitive personal information and do not record the contents of communications.
Advertising and Remarketing
We may use third-party advertising services, such as Meta (Facebook) Pixel or Google Ads, to deliver targeted advertisements and measure campaign performance.
These tools:
• Are loaded only after you give consent
• Are configured to avoid collecting sensitive information or transmitting form-field content
• Receive only the data required for limited advertising or measurement purposes
We do not permit or intend for any tracking technology to intercept or monitor the contents of your communications with our Site.
You may manage your cookie preferences through your browser or our cookie settings panel. Disabling certain cookies may affect functionality.
How We Use Your Information
We may use the information we collect for the following purposes:
• To provide, maintain, and improve our plumbing services
• To respond to your inquiries and fulfill your requests
• To schedule appointments and send service-related communications
• To send appointment reminders, technician arrival notifications, and service updates via text message
• To send promotional offers, seasonal reminders, and marketing communications (with your consent)
• To process payments and send invoices
• To evaluate job applications
• To send email newsletters and marketing communications (with your consent)
• To analyze Site usage and improve our website and services
• To comply with legal obligations
• To protect against fraud and unauthorized activity
How We Share Your Information
We do not sell your personal information. We may share your information with the following categories of third parties:
Service Providers:
We share information with third-party vendors who perform services on our behalf, including ServiceTitan (field service management and customer communications), Mailjet (email marketing), Google (analytics), and payment processors. These providers are contractually prohibited from using your information for any purpose other than providing services to us.
Legal Requirements:
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers:
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
SMS/Text Messaging Policy
California Coast Plumbers, Inc. offers SMS/text messaging services to provide you with service-related information and, where you have provided consent, promotional communications.
(Your original SMS policy remains the same—no substantive changes required.)
Email Marketing
With your consent, we may send you promotional emails about our services, special offers, and other information we think you may find interesting. You may opt out at any time. We will continue sending transactional emails related to service appointments or account activity.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
Estimated retention periods:
• Customer service records: up to 7 years
• Job application materials: retained unless deletion is requested
• Website analytics data: 14–26 months (Google Analytics default)
• Marketing preferences: until opt-out
Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the following rights:
• Right to Know
• Right to Delete
• Right to Correct
• Right to Opt Out of Sale/Sharing (we do not sell personal information; if “sharing” occurs through advertising technologies, you may opt out using our cookie banner)
• Right to Non-Discrimination
To exercise these rights, contact us using the information below. We will respond within the legally required time.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no method of transmission over the Internet or electronic storage is fully secure.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing your information.
Children’s Privacy
Our Site and services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected such information, we will delete it.
California Invasion of Privacy Act (CIPA) Disclaimer
California Coast Plumbers does not engage in or permit the interception or monitoring of the contents of communications transmitted between you and our Site.
Any analytics or advertising tools used on our Site operate only after consent, and solely for limited measurement or advertising purposes.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will post any changes on this page with an updated “Effective Date.”
If material changes affect how we use your personal information, we will notify you and request renewed consent where required.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us at:
California Coast Plumbers, Inc.
4075 E La Palma Ave #H
Anaheim, CA 92807
Phone: (714) 632-0170
Email: contact@californiacoastplumbers.com